Thank you for shopping our tea store. We're a micro-business, trying to compete with the Big Guys. Our goals at Thunder Mountain Tea are to shed awareness on the production of teas around the world, increase the market for organic, fair-trade teas and spread the good word of tea to everyone we come across.
How to contact us:
Email is best:
By phone: 417.317.4801
Join our mailing list!
We have had some changes to start off 2018! With each signup for our mailing list, you will receive a sample a month for three months. I have to say, I am starting the year off by being behind on my samples, but they are coming. Duplicate sign ups won't work through our system...but not to worry--as an email customer, you will get special customer goodies from time to time, along with some fun tea talk!
Our shipping policy:
We don't like overpaying for shipping. I ship everything by Priority Mail and all Shipping for tea orders is $7.00 (flat rate). For International orders, please contact me directly. Shipping costs for tea accessories varies.
All teas will take 1 - 2 days processing time, and will be shipped via USPS. Expect to receive your package within 3 - 5 business days, most generally three days.
Our return policy:
Please contact us at firstname.lastname@example.org, and we'll give you return instructions.
TEAS: We take care in bringing the best teas available to you, and want you to love them. Any packaging that has been open cannot be returned. If, for some reason you are unhappy, please contact me. If you are unsure of what you want, please contact me, and I can send you samples at a minimal charge with a discounted shipping rate.
DIRECT TRADE TEAS: We do our best to make sure all of our teas are of utmost quality, and your satisfaction is our primary goal. Unfortunately, as with the other teas, our Direct Trade Teas are premium teas, and cannot be returned. If you are unsure about a Direct Trade Tea, you may order a sample for a minimal charge and a discounted shipping rate.
TEA ACCESSORIES: We will accept any undamaged, unused tea accessory with original packaging intact and in good condition, back within 30 days. This includes teapots, mugs/cups, whisks, and anything listed under the tea accessories collection.